Streamline support services with Luciq + Freshdesk
Convert issues and feedback into Freshdesk tickets with a single click. Luciq enriches every ticket with contextual details, helping support teams resolve problems faster and delight users.
Trusted by the world's most beloved brands.
Report and receive issues in Freshdesk
Enable users to report bugs and feedback in‑app, automatically logged into Freshdesk without disrupting their experience.
Empower mobile users to report bugs in‑app
Luciq lets your mobile users and beta testers report bugs and share feedback directly from their devices. Each report includes a screenshot they can annotate, along with device details, network logs, and user steps captured automatically in the background.
Gain deeper context about users and issues
Luciq provides device metadata, app version, and repro steps with each ticket, helping support teams understand problems instantly.
Reply seamlessly to users in‑app
Luciq ensures conversations remain contextual and efficient; we’ll make it easier for you to reply to your users without disrupting your team’s workflow. Respond to feedback and bug reports directly from Freshdesk.
Customers
Real teams. Real outcomes.
Happier users.
Luciq gives us a finger on the pulse of our users and their experience, helping us catch and fix major issues in production before their impact grows.
Because of Luciq, we are now 99.9% crash-free on Android. And on iOS we dropped by a factor of five. And this was the first go around. The application became very stable and quite robust because it has Luciq to track and measure and manage crash data.
Mohammad Hariri
Distinguished Member of Technical Services
Before Luciq, we didn’t have a workflow. With a single centralized location for app data, developers could now quickly assess which situations needed their attention most urgently and strategize best solutions faster.
Maxime Harter
Engineering Manager
We have integrations with Luciq to manage our releases and automatically label them. Then we're able to go in very quickly and look at all the issues that were reported on that release version.
DJ Tarazona
Director of Engineering