Transform mobile support with Luciq + Zendesk
Forward mobile feedback, bugs, and crashes from Luciq to Zendesk automatically or on demand, always with full context for faster resolution.
Trusted by the world's most beloved brands.
Forward issues directly to Zendesk
Luciq captures every detail - screenshots, repro steps, device context - and sends it straight to Zendesk, so your support team gets structured, actionable tickets instantly. No more email threads or vague bug reports. With Luciq’s agentic mobile observability, feedback flows directly from the app to your support desk, preserving user experience and accelerating resolution.
Allow mobile users to report bugs in-app
Luciq empowers mobile users and beta testers to report bugs and share feedback directly from within your app. With a simple gesture, users can annotate screenshots and submit reports enriched with device details, network logs, and reproduction steps, all captured automatically in the background. This agentic workflow eliminates guesswork, accelerates triage, and ensures every report is actionable.
Get more context about users and issues
Every report comes with the full story. Luciq automatically attaches rich context to every Zendesk ticket (device type, OS version, app build, network logs, repro steps, and more) so your support and engineering teams never have to guess. With this level of detail, you can resolve issues faster, personalize responses, and turn frustrating moments into loyalty-building experiences.
Have in-app user conversations
Luciq routes user feedback, bug reports, and questions directly from your app into Zendesk, complete with all the context your team needs to respond quickly and effectively. No need to switch tools or disrupt your workflow. With Luciq’s agentic mobile observability, your support team can close the loop faster, while users stay engaged and heard.
Customers
Real teams. Real outcomes.
Happier users.
Luciq gives us a finger on the pulse of our users and their experience, helping us catch and fix major issues in production before their impact grows.
Because of Luciq, we are now 99.9% crash-free on Android. And on iOS we dropped by a factor of five. And this was the first go around. The application became very stable and quite robust because it has Luciq to track and measure and manage crash data.
Mohammad Hariri
Distinguished Member of Technical Services
Before Luciq, we didn’t have a workflow. With a single centralized location for app data, developers could now quickly assess which situations needed their attention most urgently and strategize best solutions faster.
Maxime Harter
Engineering Manager
We have integrations with Luciq to manage our releases and automatically label them. Then we're able to go in very quickly and look at all the issues that were reported on that release version.
DJ Tarazona
Director of Engineering